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Service Call / Call-out Fees
For each request for a service
call or emergency call-out, a
service call fee will be charged
- this may be required in
advance of providing service.
The service
call fee takes into account the
type of equipment or machinery, the nature of
the fault or issue, your
location, and whether the
service call / call-out is
required within or outside of our normal
working hours.
For this
reason, service call fees may
vary from customer to customer
and you will be
advised of the service call fee
and what it covers when you
contact us
with your enquiry.
To book a service call / call-out during our normal working hours,
please telephone; 01922 254044
To book a
service call / call-out outside of our normal working hours,
please telephone; 0330 3303 247
Please note; the
service call fee is to attend to
one item of equipment as
arranged whilst booking your
appointment, if you require the
engineer to evaluate more than
one item of equipment during the
site visit, please advise this
whilst booking your appointment.
The
service call fee will still be
charged and payable in the event
that
your equipment is deemed to be
beyond practical or economical
repair.
Your invoice will be issued by the engineer and will be due and payable immediately
Payment can be made in the following ways;
- Cash paid to the engineer
- Instant bank transfer / BACS (certain exclusions apply)
- Debit & Credit Card - in person or by phone
- PAYMENT BY CHEQUE IS NOT ACCEPTED
- CREDIT FACILITIES ARE NOT PROVIDED
Electrical Equipment Repairs reserves the right to request payment in advance before supplying site visits or service calls.
Terms & Conditions
Effective from 01/10/2018
PAYMENT TERMS & METHODS
Electrical Equipment Repairs does not provide a credit
facility, therefore, ALL invoices
are due and payable upon receipt.
The accepted payment methods are
shown on the invoice, and repeated
here for your convenience;
- Cash paid to the engineer
- Instant bank transfer / BACS (certain exclusions apply)
- Debit & Credit Card - in person or by phone
- PAYMENT BY CHEQUE IS NOT ACCEPTED
- CREDIT FACILITIES ARE NOT PROVIDED
STATUTORY LEGAL NOTICE
Electrical Equipment Repairs,
reserves the right to charge a late
payment / administration fee if our invoice is not
paid in accordance with the payment
due date and accepted payment
methods.
Electrical Equipment Repairs, also
reserves the right to add further
administration costs, interest at 8%
above the Bank of England base rate,
and recovery fees as prescribed in
The Late Payment of Commercial Debts
Regulations 2013.
ADVANCE PAYMENTS
(SERVICE CALLS /
CALL-OUTS)
Electrical Equipment Repairs reserves the
right to charge in advance of
supplying any service call or
call-out facility.
Where this is the
case, a pro-forma invoice will be
supplied via email or download link.
ORDERING OF PARTS / MATERIALS
(ADVANCE PAYMENTS & RESTOCKING FEES)
An advance payment will be required
on all parts and/or materials which
are sourced via special order
irrespective of value.
An advance
payment will be required on all
ordered parts and/or materials (not
subject to special order above) with
an individual or combined value
exceeding £50.00 exclusive of VAT.
You will be notified of the
approximate expected delivery date
of the order prior to the order
being confirmed with our suppliers.
Once the order is confirmed with
our suppliers, any parts and/or
materials which are subsequently
cancelled by the customer will be
subject to a 35% restocking fee
irrespective of whether the parts
and/or materials have been delivered
to or received by the customer.
The restocking fee is a fee charged
to us (Electrical Equipment Repairs)
by our suppliers, which in turn will
be charged on to you, the customer.
WARRANTY PERIODS
Parts and/or
materials are provided with an
industry standard 90-day warranty
where those parts and/or materials
have been installed by us (Electrical Equipment Repairs).
There is a 90-day warranty on
labour / work carried out by Electrical Equipment Repairs.
Parts / materials that
develop a fault which are supplied
to you, the customer, on a sale only /
self-installation basis, will be
returned to the original supplier
for evaluation prior to the part
being replaced or a refund being
made (whichever may be applicable).
The time
taken to evaluate the cause of any
component failure is outside of the
control of Electrical Equipment Repairs.
We (Electrical Equipment Repairs) accept no responsibility for
any subsequent downtime of equipment or losses
incurred whilst the above evaluation
process is taking place by the
supplier.
E&OE
Electrical Equipment Repairs