Electrical Equipment Repairs

For each request for a service call or emergency call-out, a service call fee will be charged - this may be required in advance of providing service.
The service call fee takes into account the type of equipment or machinery, the nature of the fault or issue, your location, and whether the service call / call-out is required within or outside of our normal working hours.
For this reason, service call fees may vary from customer to customer and you will be advised of the service call fee and what it covers when you contact us with your enquiry.

To book a service call / call-out during our normal working hours, please telephone; 01922 254044
To book a service call / call-out outside of our normal working hours, please telephone; 0330 3303 247

Please note; the service call fee is to attend to one item of equipment as arranged whilst booking your appointment, if you require the engineer to evaluate more than one item of equipment during the site visit, please advise this whilst booking your appointment.

The service call fee will still be charged and payable in the event that your equipment is deemed to be beyond practical or economical repair.

Your invoice will be issued by the engineer and will be due and payable immediately

Payment can be made in the following ways;

• Cash paid to the engineer
• Instant bank transfer / BACS (certain exclusions apply)
• Debit & Credit Card - in person or by phone
• PAYMENT BY CHEQUE IS NOT ACCEPTED
• CREDIT FACILITIES ARE NOT PROVIDED

Electrical Equipment Repairs reserves the right to request payment in advance before supplying site visits or service calls.

Terms & Conditions

Effective from 01/10/2018
PAYMENT TERMS & METHODS
Electrical Equipment Repairs does not provide a credit facility, therefore, ALL invoices are due and payable upon receipt.  
The accepted payment methods are shown on the invoice, and repeated here for your convenience;

• Cash paid to the engineer
• Instant bank transfer / BACS (certain exclusions apply)
• Debit & Credit Card - in person or by phone
• PAYMENT BY CHEQUE IS NOT ACCEPTED
• CREDIT FACILITIES ARE NOT PROVIDED

STATUTORY LEGAL NOTICE
Electrical Equipment Repairs, reserves the right to charge a late payment / administration fee if our invoice is not paid in accordance with the payment due date and accepted payment methods.
Electrical Equipment Repairs, also reserves the right to add further administration costs, interest at 8% above the Bank of England base rate, and recovery fees as prescribed in The Late Payment of Commercial Debts Regulations 2013.

ADVANCE PAYMENTS
(SERVICE CALLS / CALL-OUTS)
Electrical Equipment Repairs reserves the right to charge in advance of supplying any service call or call-out facility.
Where this is the case, a pro-forma invoice will be supplied via email or download link.

ORDERING OF PARTS / MATERIALS
(ADVANCE PAYMENTS & RESTOCKING FEES)
An advance payment will be required on all parts and/or materials which are sourced via special order irrespective of value.
An advance payment will be required on all ordered parts and/or materials (not subject to special order above) with an individual or combined value exceeding £50.00 exclusive of VAT.
You will be notified of the approximate expected delivery date of the order prior to the order being confirmed with our suppliers.  
Once the order is confirmed with our suppliers, any parts and/or materials which are subsequently cancelled by the customer will be subject to a 35% restocking fee irrespective of whether the parts and/or materials have been delivered to or received by the customer.
The restocking fee is a fee charged to us (Electrical Equipment Repairs) by our suppliers, which in turn will be charged on to you, the customer.

WARRANTY PERIODS
Parts and/or materials are provided with an industry standard 90-day warranty where those parts and/or materials have been installed by us (Electrical Equipment Repairs).
There is a 90-day warranty on labour / work carried out by Electrical Equipment Repairs.
Parts / materials that develop a fault which are supplied to you, the customer, on a sale only / self-installation basis, will be returned to the original supplier for evaluation prior to the part being replaced or a refund being made (whichever may be applicable).
The time taken to evaluate the cause of any component failure is outside of the control of Electrical Equipment Repairs.
We (Electrical Equipment Repairs) accept no responsibility for any subsequent downtime of equipment or losses incurred whilst the above evaluation process is taking place by the supplier.

E&OE
Electrical Equipment Repairs